[E-Book] ✓ Free Download ✓ Little Things Big Returns: How to Deliver Experiences That Matter Most to Your Customers : by Daryl Travis Harrison Yates Ã

Little Things Big Returns: How to Deliver Experiences That Matter Most to Your Customers By Daryl Travis Harrison Yates,

  • Title: Little Things Big Returns: How to Deliver Experiences That Matter Most to Your Customers
  • Author: Daryl Travis Harrison Yates
  • ISBN: 9780989710350
  • Page: 148
  • Format: Paperback
  • 80 percent of companies believe they deliver a good customer experience Yet, only 8 percent of customers agree Why is there such a disparity Where do companies go wrong How can you optimize your customers experience Little Things Big Returns reveals how companies miss the little things that draw customers in or turn them away Most importantly, this book explains how80 percent of companies believe they deliver a good customer experience Yet, only 8 percent of customers agree Why is there such a disparity Where do companies go wrong How can you optimize your customers experience Little Things Big Returns reveals how companies miss the little things that draw customers in or turn them away Most importantly, this book explains how companies can close the customer experience gap and realize big returns.Research confirms little things happen in the moments that matter most to your customers By little things I mean human things, the kindnesses and considerations that surprise people and create feelings that are never forgotten When those experiences are memorable, customers become loyal and even fall in love with your company.You ll also learn how doing what matters most for your customers can cost very little yet produce big returns Just change your attitude and resolve to make your customer s experience the best it can be After all, how much does it cost to change your attitude Discover How to identify the little things that matter most to your customers Why only a few customer experiences matter much than others How to optimize the most critical moments along your customers journey How to design and deliver powerful customer experiences that cost very little Why what matters most to your customer also matters most to your success How many successful companies realize high returns from doing the little things
    Little Things Big Returns How to Deliver Experiences That Matter Most to Your Customers percent of companies believe they deliver a good customer experience Yet only percent of customers agree Why is there such a disparity Where do companies go wrong How can you optimize your custo

    One thought on “Little Things Big Returns: How to Deliver Experiences That Matter Most to Your Customers”

    1. Loved it This should be a handbook for every boss who wants to become a Leader and drive success from within Here are just a few great thoughts that I ve bookmarked to revisit in the future Organizational Culture eats strategy Culture is everything It embodies your company s reason for being People will forget what you said, people will forget what you did, but people will never forget how you made them feel.

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